Report Repairs Cardiff
7 Quick Ways to Fix Issues Fast
If you need to report repairs in Cardiff, tenants/contract holders can use this page to quickly log maintenance issues and get help fast.
Use this page to report repairs Cardiff and help us resolve your issue as quickly as possible.
From leaks, heating and hot water problems to damp, mould, showers and electrical faults, our Cardiff property maintenance team will help you keep your home safe, secure and working properly.
Not sure what to do? Scroll down for quick checks before reporting.
Use this guide to understand whether your issue is urgent or if you can resolve it before reporting a repair in Cardiff.
What’s the issue?
- 🚿 No hot water or heating → Emergency
- 💧 Leak or flooding → Emergency
- 🚽 Blocked sink or toilet → Try quick fixes below
- 💡 No power → Check fuse board first
- 🌫 Damp or mould → See prevention advice below
Try This Before Reporting a Repair
- 🔧 Reset your fuse board if power is out
- 🔥 Check boiler pressure if no heating
- 🚿 Clean shower head if water flow is low
- 🚽 Use a plunger for minor blockages
Emergency Property Repairs Cardiff
If you have a burst pipe, active leak, no heating or hot water in cold weather, a smell of gas, a carbon monoxide alarm sounding, or a dangerous electrical issue, call us immediately.
Emergency line: 02920 303040
24/7 Emergency Line
This line is available 24 hours a day, 7 days a week, including when the office is closed.
Please listen carefully to the options and select the most appropriate one.
Out of hours use
Out of hours, this service is for emergency property repairs only.
Lockouts are handled via this line, however non-emergency or unnecessary callouts may incur charges.
What do you need help with?
Select your issue below to find quick guidance or report a repair.
No Heating or Hot Water
Check simple fixes or report a heating issue in your property.
Before You Report Repairs in Cardiff
Before you report repairs in Cardiff, please check the following:
Some issues can be resolved without needing to report a repair in Cardiff.
🔥 No Heating or Hot Water
Before reporting no heating or hot water, please check:
Your meter has credit
The boiler is switched on
The thermostat is turned up
There are no error codes showing
The pressure is above 1 bar
If the issue continues, report it.
💧 Leak, Flood or Burst Pipe
If you have a leak, flood or burst pipe:
Call 02920 303040 immediately
Turn off the mains water supply
Turn off electricity if water is near sockets
Turn off heating or immersion
Run taps to drain the system
👉 These steps help reduce damage before we attend.
🚿 Shower Not Working Properly
If your shower has low pressure or poor flow:
Check the shower head for limescale
Clean the rubber nozzles
Try a suitable limescale remover
Test the shower again
Limescale is a common cause of reduced performance.
🚽 Blocked Sink or Toilet
Before reporting:
Remove any visible blockage
Try a plunger
Use an appropriate unblocker
Do not rely on bleach
If the issue persists, report it.
⚡ Electrical Issue
If something is not working:
Check the fuse board
Reset any tripped switches
Check appliances and bulbs
⚠️ If there is burning smell, sparking, or exposed wiring — treat as an emergency.
🌫️ Damp & Mould
Before reporting damp or mould:
Keep vents open
Use extractor fans
Avoid drying clothes on radiators
Keep rooms heated consistently
Leave space behind furniture
Chick here to read our full guide on damp and mould
If mould keeps returning or walls feel damp, report it.
🚪 Locks & Security
If you have a lock or access issue:
Check keys are not damaged
Check doors are aligned properly
Try alternative access points if safe
👉 Report immediately if the property cannot be secured.
Damp, Condensation & Mould
Understanding the difference helps you manage the issue correctly and avoid long-term damage.
Damp and mould are some of the most common issues reported in rented properties across Cardiff. In many cases, this is caused by condensation rather than a structural problem.
Condensation forms when warm, moist air comes into contact with colder surfaces such as windows, walls and mirrors. This is more likely to occur in areas with limited airflow, including corners of rooms, behind furniture and inside wardrobes.
However, not all damp is caused by condensation. Damp can also result from:
Leaks from plumbing or roofs
Blocked gutters or damaged pipework
Gaps around windows or external doors
Cracks in brickwork or render
Rising damp from ground level
👉 If you are unsure, report the issue and we will investigate.
How to Reduce Condensation
- Keep trickle vents open
- Use extractor fans during and after showers
- Keep kitchen and bathroom doors closed when producing steam
- Avoid drying clothes on radiators
- Keep heating on at a steady level
-Leave space behind furniture for airflow
When to Report It
Mould should be cleaned as soon as it appears using appropriate cleaning products.
-Mould keeps returning after cleaning
- Walls feel damp or cold
- There are visible water marks or staining
- You suspect a leak or external issue
- Ventilation systems are not working
How to Reduce Condensation
Leave the bathroom ventilated after showering by running the extractor fan or opening a window
Do not block or cover ventilation vents or extractor fans.
Open windows for short periods each day to allow fresh air to circulate, even in colder weather.
Avoid overfilling wardrobes and cupboards, and allow space for air to circulate around stored items
Not all damp is caused by structural issues — early reporting and good ventilation are key to preventing problems.
Bathroom & Shower Maintenance
Simple checks and regular cleaning can prevent most bathroom issues and improve performance.
Bathrooms naturally produce a lot of moisture, which can lead to condensation, mould and reduced performance if not managed properly.
To keep your bathroom in good condition, it’s important to clean regularly, ventilate the space, and deal with small issues early before they develop into larger problems.
After using the shower, wipe down surfaces where possible and allow moisture to escape by keeping the room ventilated.
Extractor fans or windows should be used during and after showers to reduce humidity and prevent condensation build-up.
Shower not working properly?
Low pressure or poor performance is often caused by limescale build-up rather than a fault.
Before reporting an issue, please check the following first.
Improve Shower Performance
- Check the shower head for limescale
- Clean the rubber nozzles regularly
- Use a suitable limescale remover
- Test the shower again after cleaning
👉 Limescale is one of the most common causes of reduced flow.
Reduce Moisture & Mould
- Use extractor fans during and after showers
- Open windows where possible
- Leave the shower area ventilated after use
- Wipe down wet surfaces
Report It If
- Water is not heating properly
- There is a persistent leak
- Drainage is consistently slow
The issue continues after cleaning
Electrical & Safety Information
Please follow the guidance below to stay safe and report issues correctly.
Electrical Problems
If something in your property stops working, please check the following before reporting:
- Check the fuse board / consumer unit
- Reset any tripped switches
- Check plugs and appliances
- Replace bulbs if needed
If the issue continues after these checks, report it using the maintenance form.
Gas Safety
If you smell gas or suspect a gas leak:
Call 0800 111 999 immediately
- Open windows to ventilate the area
- Do not use electrical switches
- Do not use naked flames
Gas issues are always treated as emergencies.
Carbon Monoxide Alarm
If your carbon monoxide alarm is sounding continuously:
- Leave the property immediately
- Get fresh air
- Call emergency services
-Contact us once it is safe
Fire Safety
Do not disable smoke alarms
Report faults immediately
Keep escape routes clear
Do not block fire doors
Repair Priority Guide
Not sure what category your issue falls under? Submit the form and we’ll assess it for you.
Emergency Repairs
Repairs are treated as emergencies where there is an immediate risk to health or safety, or a risk of serious damage to the property. In some cases, the first visit may only be to make the situation safe, with follow-up works arranged after.
Typical examples include:
gas leaks
major leaks or flooding
total loss of heating and hot water in winter
total electrical power failure
no water supply
major damage leaving the property insecure
Urgent repairs
Urgent repairs do not usually present immediate danger, but should be dealt with quickly to avoid further damage or serious inconvenience.
Typical examples include
minor leaks that can be contained
partial breakdown of heating or hot water
blocked sinks
breakdown of key appliances
Routine repairs
Routine repairs are issues that do not create immediate danger or serious inconvenience. These will be booked within a reasonable timeframe depending on the nature of the issue.
Routine repairs may take longer to resolve as they are prioritised after emergency and urgent issues.
Typical examples include
Dripping taps or minor leaks that can be contained
Loose door handles, hinges, or cupboard fittings
Minor cracks in walls or ceilings
Intermittent appliance issues
Light fittings not working
- Cosmetic issues such as scuffed paintwork
Repairs That May Be the Tenant’s Responsibility
When you report repairs in Cardiff, it’s important to understand which issues may be your responsibility.
Under the terms of your contract, you are responsible for damage caused by you, your household, or your visitors. Where repairs are needed due to damage, misuse, or neglect, we may charge the cost of the work.
Examples may include:
- Replacing light bulbs during the tenancy
- Blockages caused by misuse
- Replacement or refixing of toilet seats
- Some pest control issues, depending on cause and timing
How to Report Repairs in Cardiff
Use the form below to report repairs Cardiff and help us resolve your issue as quickly as possible.
If your issue has not been resolved using the guidance above, please report it using the form.
Providing clear details and photos helps us diagnose the issue quickly and assign the right contractor.
Please include:
Your full property address
A clear description of the issue
When the issue started
Photos or video where possible
Incomplete or unclear reports may delay response times.
Need Help or Not Sure What to Do?
If you’re unsure whether your issue is urgent or need further guidance, our team is here to help.
Email us
Use the Contact Form Link below to report an issue
Emergency note
For emergencies or urgent issues, please call immediately - 24 /7
Call us
02920 303040
Report Repairs Cardiff – Tenant FAQs
Below are answers to common questions about how to report repairs Cardiff tenants frequently ask.
How do I report repairs in Cardiff?
If you need to report repairs in Cardiff, use the repair reporting option on this page and provide as much detail as possible. Include what the issue is, when it started, and photos if available. Clear information helps us prioritise and resolve issues faster.
What should I check before reporting a repair?
Before you report repairs in Cardiff, there are a few simple checks you can make:
- Check your boiler pressure (should usually be around 1–1.5)
- Make sure your thermostat is turned on
- Check your fuse board for tripped switches
- Ensure your meters have credit (if applicable)
These quick checks can often resolve common issues without needing an engineer.
What counts as an emergency repair?
Emergency repairs in Cardiff include situations that risk safety or serious property damage, such as:
- No heating or hot water (especially in winter)
- Leaks, flooding, or burst pipes
- Electrical faults or power loss
- Security issues like broken doors or windows
If your issue is urgent, contact us immediately rather than submitting a standard repair request.
What should I do if I have a leak or burst pipe?
If you discover a leak, you should act quickly to minimise damage. Turn off the water supply at the stopcock, switch off electrics if water is near sockets, and contact us immediately. :contentReference[oaicite:0]{index=0}
My sink or toilet is blocked – what should I do?
Blocked sinks and toilets are often caused by everyday build-up like food, grease, or non-flushable items. Before reporting repairs in Cardiff, try:
- Removing visible blockages
- Using a plunger
- Using a suitable foaming unblocker
Please note: avoid flushing wipes, sanitary products, or grease, as these are common causes of blockages.
Who is responsible for repairs?
Landlords are responsible for maintaining the structure, heating, plumbing, and electrical systems. However, tenants are responsible for damage caused by misuse, neglect, or everyday items such as light bulbs, blocked sinks, or broken toilet seats.
Will I be charged for a repair?
You may be charged if the issue was caused by misuse or could have been resolved by basic maintenance. For example, blocked drains caused by improper use or failure to clean may be chargeable.
How can I prevent damp and mould in my property?
Damp and mould are often caused by condensation. To prevent this:
- Keep trickle vents open and use extractor fans
- Ventilate rooms regularly
- Avoid drying clothes on radiators
- Keep heating on consistently rather than short bursts
Daily living can create significant moisture, so good ventilation and heating are essential.
Why is my heating or hot water not working?
Common causes include low boiler pressure, air in radiators, or thermostat settings. You may be able to resolve this by topping up pressure or bleeding radiators before reporting a repair.
What should I do if I smell gas?
If you smell gas, leave the property immediately and call the National Gas Emergency Service on 0800 111 999. Do not use electrical switches or open flames. Once safe, inform us so we can assist further.
How quickly will repairs be completed?
Repair times depend on urgency. Emergency repairs are prioritised immediately, while non-urgent issues are scheduled as soon as possible. Some repairs may require parts or specialist contractors.
What happens after I report a repair?
Once you report a repair in Cardiff, our team will assess the issue and arrange the next steps.
Can I fix minor issues myself?
Yes — tenants are expected to handle minor maintenance such as replacing light bulbs, resetting breakers, or basic cleaning. This helps avoid delays and unnecessary call-out charges.
How can I avoid common maintenance issues?
Simple habits can prevent many repair issues:
- Do not pour grease or food down sinks
- Keep bathrooms ventilated to prevent mould
- Clean shower heads to prevent limescale
- Regularly check for small issues before they become bigger problems
For independent housing advice, visit Shelter Cymru.