Report Repairs Cardiff
Quick Ways to Fix Issues Fast
If you need to report repairs in Cardiff, tenants/contract holders can use this page to quickly log maintenance issues and get help fast.
Use this page to report repairs Cardiff and help us resolve your issue as quickly as possible.
From leaks, heating and hot water problems to damp, mould, showers and electrical faults, our Cardiff property maintenance team will help you keep your home safe, secure and working properly.
Not sure what to do? Scroll down for quick checks before reporting.
Use this guide to understand whether your issue is urgent or if you can resolve it before reporting a repair in Cardiff.
What’s the issue?
- 🚿 No hot water or heating → Emergency
- 💧 Leak or flooding → Emergency
- 🚽 Blocked sink or toilet → Try quick fixes
- 💡 No power → Check fuse board first
- 🌫 Damp or mould → See prevention advice
Try This Before Reporting a Repair
- 🔧 Reset your fuse board if power is out
- 🔥 Check boiler pressure if no heating
- 🚿 Clean shower head if water flow is low
- 🚽 Use a plunger for minor blockages
Emergency Property Repairs Cardiff
If you have a burst pipe, active leak, no heating or hot water in cold weather, a smell of gas, a carbon monoxide alarm sounding, or a dangerous electrical issue, call us immediately.
Emergency line: 02920 303040
24/7 Emergency Line
This line is available 24 hours a day, 7 days a week, including when the office is closed.
Please listen carefully to the options and select the most appropriate one.
Out of hours use
Out of hours, this service is for emergency property repairs only.
Lockouts are handled via this line, however non-emergency or unnecessary callouts may incur charges.
Maintenance Help Guides
Before reporting a repair, you can find quick guidance below for common issues in Cardiff rental properties. These guides will help you identify the problem, try simple fixes and understand when to report it.
💧 Plumbing & Water
Leaks, blockages, bathroom issues and water-related repairs explained.
🔥 Heating & Hot Water
No heating or hot water? Check simple fixes, boiler guidance and radiator advice.
🌫️ Damp & Mould
Condensation advice, mould prevention and when to report damp issues.
🐜 Pest Control
Prevention tips and advice on dealing with rats, mice, ants and other infestations.
⚡ Electrical Issues
Power issues, tripped fuse boards, lighting faults and electrical safety checks.
🪟 Windows, Glass & Security
Broken windows, locks, keys and property security advice.
🚨 Fire Safety & Gas Safety
Smoke alarms, fire risks, escape routes, gas leaks and safety guidance.
🗑️ Waste, Noise & Behaviour
Bins, recycling, noise complaints and anti-social behaviour guidance.
🌿 Gardens & Exterior Care
Garden upkeep, exterior maintenance, drains, fences and outdoor responsibilities.
These maintenance guides cover common property issues across Cardiff and are designed to help tenants resolve problems quickly and safely. Using these guides before reporting repairs helps us diagnose issues faster and respond more efficiently.
Electrical Problems
If something in your property stops working, please check the following before reporting:
- Check the fuse board / consumer unit
- Reset any tripped switches
- Check plugs and appliances
- Replace bulbs if needed
If the issue continues after these checks, report it using the maintenance form.
Gas Safety
If you smell gas or suspect a gas leak:
Call 0800 111 999 immediately
- Open windows to ventilate the area
- Do not use electrical switches
- Do not use naked flames
Gas issues are always treated as emergencies.
Carbon Monoxide Alarm
If your carbon monoxide alarm is sounding continuously:
- Leave the property immediately
- Get fresh air
- Call emergency services
-Contact us once it is safe
Repair Priority Guide
Not sure what category your issue falls under? Submit the form and we’ll assess it for you.
Emergency Repairs
Repairs are treated as emergencies where there is an immediate risk to health or safety, or a risk of serious damage to the property. In some cases, the first visit may only be to make the situation safe, with follow-up works arranged after.
Typical examples include:
gas leaks
major leaks or flooding
total loss of heating and hot water in winter
total electrical power failure
no water supply
major damage leaving the property insecure
Urgent repairs
Urgent repairs do not usually present immediate danger, but should be dealt with quickly to avoid further damage or serious inconvenience.
Typical examples include
minor leaks that can be contained
partial breakdown of heating or hot water
blocked sinks
breakdown of key appliances
Routine repairs
Routine repairs are issues that do not create immediate danger or serious inconvenience. These will be booked within a reasonable timeframe depending on the nature of the issue.
Routine repairs may take longer to resolve as they are prioritised after emergency and urgent issues.
Typical examples include
Dripping taps or minor leaks that can be contained
Loose door handles, hinges, or cupboard fittings
Minor cracks in walls or ceilings
Intermittent appliance issues
Light fittings not working
- Cosmetic issues such as scuffed paintwork
How to Report Repairs in Cardiff
Use the form below to report repairs Cardiff and help us resolve your issue as quickly as possible.
If your issue has not been resolved using the guidance above, please report it using the form.
Providing clear details and photos helps us diagnose the issue quickly and assign the right contractor.
Please include:
Your full property address
A clear description of the issue
When the issue started
Photos or video where possible
Incomplete or unclear reports may delay response times.
Before You Report a Repair
- Check your boiler pressure and thermostat
- Reset your fuse board if power is out
- Check for error codes on appliances
- Try simple fixes for minor blockages
If the issue continues, please report it using the form below.
Need Help or Not Sure What to Do?
If you’re unsure whether your issue is urgent or need further guidance, our team is here to help.
Email us
Use the Contact Form Link below to report an issue
Emergency note
For emergencies or urgent issues, please call immediately - 24 /7
Call us
02920 303040
Report Repairs Cardiff – Tenant FAQs
Below are answers to common questions about how to report repairs Cardiff tenants frequently ask.
How do I report repairs in Cardiff?
If you need to report repairs in Cardiff, use the repair reporting option on this page and provide as much detail as possible. Include what the issue is, when it started, and photos if available. Clear information helps us prioritise and resolve issues faster.
What should I check before reporting a repair?
Before you report repairs in Cardiff, there are a few simple checks you can make:
- Check your boiler pressure (should usually be around 1–1.5)
- Make sure your thermostat is turned on
- Check your fuse board for tripped switches
- Ensure your meters have credit (if applicable)
These quick checks can often resolve common issues without needing an engineer.
What counts as an emergency repair?
Emergency repairs in Cardiff include situations that risk safety or serious property damage, such as:
- No heating or hot water (especially in winter)
- Leaks, flooding, or burst pipes
- Electrical faults or power loss
- Security issues like broken doors or windows
If your issue is urgent, contact us immediately rather than submitting a standard repair request.
What should I do if I have a leak or burst pipe?
If you discover a leak, you should act quickly to minimise damage. Turn off the water supply at the stopcock, switch off electrics if water is near sockets, and contact us immediately. :contentReference[oaicite:0]{index=0}
My sink or toilet is blocked – what should I do?
Blocked sinks and toilets are often caused by everyday build-up like food, grease, or non-flushable items. Before reporting repairs in Cardiff, try:
- Removing visible blockages
- Using a plunger
- Using a suitable foaming unblocker
Please note: avoid flushing wipes, sanitary products, or grease, as these are common causes of blockages.
Who is responsible for repairs?
Landlords are responsible for maintaining the structure, heating, plumbing, and electrical systems. However, tenants are responsible for damage caused by misuse, neglect, or everyday items such as light bulbs, blocked sinks, or broken toilet seats.
Will I be charged for a repair?
You may be charged if the issue was caused by misuse or could have been resolved by basic maintenance. For example, blocked drains caused by improper use or failure to clean may be chargeable.
How can I prevent damp and mould in my property?
Damp and mould are often caused by condensation. To prevent this:
- Keep trickle vents open and use extractor fans
- Ventilate rooms regularly
- Avoid drying clothes on radiators
- Keep heating on consistently rather than short bursts
Daily living can create significant moisture, so good ventilation and heating are essential.
Why is my heating or hot water not working?
Common causes include low boiler pressure, air in radiators, or thermostat settings. You may be able to resolve this by topping up pressure or bleeding radiators before reporting a repair.
What should I do if I smell gas?
If you smell gas, leave the property immediately and call the National Gas Emergency Service on 0800 111 999. Do not use electrical switches or open flames. Once safe, inform us so we can assist further.
How quickly will repairs be completed?
Repair times depend on urgency. Emergency repairs are prioritised immediately, while non-urgent issues are scheduled as soon as possible. Some repairs may require parts or specialist contractors.
What happens after I report a repair?
Once you report a repair in Cardiff, our team will assess the issue and arrange the next steps.
Can I fix minor issues myself?
Yes — tenants are expected to handle minor maintenance such as replacing light bulbs, resetting breakers, or basic cleaning. This helps avoid delays and unnecessary call-out charges.
How can I avoid common maintenance issues?
Simple habits can prevent many repair issues:
- Do not pour grease or food down sinks
- Keep bathrooms ventilated to prevent mould
- Clean shower heads to prevent limescale
- Regularly check for small issues before they become bigger problems
For independent housing advice, visit Shelter Cymru.