This page explains how to deal with common plumbing issues in Cardiff, including leaks, blocked sinks, toilets and water supply problems. Many issues can be resolved quickly by following the guidance below before reporting a fault.
If you are experiencing plumbing issues in Cardiff, there are a number of simple checks you can carry out before reporting the problem. Common issues include blocked sinks, leaking pipes, toilets not flushing and problems with water supply.
Before reporting the issue, please follow the guidance below. If the problem involves a leak, no water supply, or ongoing bathroom plumbing problems, please contact us as soon as possible
Plumbing issues can appear in different ways, including leaking pipes, blocked sinks, toilets not flushing or no water supply. Identifying the type of issue will help determine the cause and next steps.
Many plumbing problems can be resolved by clearing simple blockages, checking visible pipework and using basic tools such as a plunger. Acting early can often prevent a minor issue from becoming more serious.
Plumbing issues are often caused by blockages from food waste, grease or hair, general wear and tear, or accidental damage. Cold weather can also lead to frozen or burst pipes
You should contact us if there is a leak, no water supply, persistent blockage or any issue that cannot be resolved with basic steps. Urgent issues such as flooding or burst pipes should be reported immediately.
If you notice leaking pipes in your property, turn off the water supply at the stopcock if possible and try to contain the leak using towels or a container. Leaking pipes in rental properties should be reported as soon as possible to prevent damage.
Blocked sinks are one of the most common plumbing issues Cardiff tenants experience. Try using a plunger or a suitable drain cleaner to remove the blockage. Avoid pouring grease, food or debris down the sink.
If your toilet is blocked, avoid repeated flushing as this can cause overflow. A plunger can often resolve the issue. Persistent toilet blockages should be reported
If you have no water in your property, check if the issue is affecting neighbouring properties. This may indicate a wider supply issue. If the issue is isolated to your property, report it.
Bathroom plumbing problems in Cardiff homes can include slow drainage, leaks around sinks or baths, or issues with showers. Identifying where the issue is coming from can help resolve it more quickly.
Often caused by food waste, grease or debris building up in the pipes. Regular cleaning and proper disposal of waste can help prevent this.
Leaks may occur under sinks, behind appliances or within visible pipework. Even small leaks should be taken seriously as they can cause long-term damage.
Blockages are often caused by excessive paper use or unsuitable items being flushed. Only toilet paper should be flushed.
This may be caused by supply issues, internal plumbing faults or blockages. Check whether the issue is affecting the whole property.
During cold weather, pipes can freeze and potentially burst, leading to serious water damage. Keeping heating on low can help prevent this.
If you have a leak or burst pipe, follow these steps immediately:
During colder months, pipes can freeze and potentially burst, leading to serious water damage. Taking simple precautions can help prevent plumbing issues in Cardiff properties during winter.
Water and electricity can be extremely dangerous when combined. If you notice water near electrical fittings, take extra care and follow the guidance below.
Tenants are responsible for taking reasonable care of plumbing systems within the property, including avoiding blockages, using fixtures correctly and reporting issues promptly.
Where issues are caused by misuse, such as blocked sinks from food waste or inappropriate items being flushed, charges may apply. Any leaks, water supply issues or suspected faults should be reported as soon as possible.
If the problem has not been resolved after following the steps above, please report it to us with as much detail as possible. Include where the issue is located, whether there is a leak or blockage, and when the problem started.
Uploading photos where possible will help us assess the issue more quickly.
If you need further guidance on plumbing problems, water supply or dealing with leaks, the following resources may be helpful:
